Refund Policy

1. Overview

At Unforced LLC, we strive to provide exceptional SaaS platforms and mobile app development services. This Refund Policy outlines the terms and conditions for refunds across our different service offerings.

By purchasing our services, you acknowledge that you have read, understood, and agree to this refund policy.

2. SaaS Platform Subscriptions

2.1 XStringer and Wocap Subscriptions

For our SaaS platforms (XStringer and Wocap), we offer the following refund terms:

• 30-Day Money-Back Guarantee: Full refund within 30 days of initial subscription
• Pro-rated Refunds: For annual subscriptions cancelled after 30 days, pro-rated refund for unused months
• No Refunds: For monthly subscriptions cancelled after 30 days
• Service Credits: In lieu of refunds, we may offer service credits for future use

2.2 Refund Eligibility

To be eligible for a refund, you must:

• Submit your refund request within the specified time period
• Provide a valid reason for the refund request
• Not have violated our Terms of Service
• Not have exceeded reasonable usage limits

3. Mobile App Development Services

3.1 Custom Development Projects

For custom mobile app development projects, our refund policy is structured as follows:

• Initial Consultation: Free and non-refundable
• Project Deposit: 50% upfront payment, refundable only if we cannot deliver within agreed timeline
• Milestone Payments: Non-refundable once milestone is completed and approved
• Final Payment: Due upon project completion and delivery

3.2 Project Cancellation

If you cancel a development project:

• Work completed up to cancellation point is non-refundable
• Unused portion of deposit may be refunded at our discretion
• Intellectual property rights remain with Unforced LLC until full payment
• Any third-party costs incurred are non-refundable

4. Non-Refundable Items

The following items are non-refundable:

• Setup fees and one-time charges
• Third-party integrations and API costs
• Custom development work that has been completed and delivered
• Services used beyond reasonable limits
• Accounts suspended due to Terms of Service violations
• Enterprise customizations and modifications

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at contact@unforced.llc
2. Include your account information and order details
3. Provide a detailed reason for the refund request
4. Allow 5-7 business days for review and processing

We reserve the right to request additional information or documentation to process your refund request.

6. Refund Processing

Once approved, refunds will be processed as follows:

• Processing Time: 5-10 business days
• Payment Method: Refunds will be issued to the original payment method
• Stripe Processing: Credit card refunds processed through Stripe
• Bank Transfers: May take 3-5 additional business days
• Service Credits: Applied immediately to your account

7. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer support team for review
• Provide additional documentation or evidence
• We may offer alternative solutions (credits, discounts, etc.)
• For unresolved disputes, we follow our Terms of Service dispute resolution process

8. Special Circumstances

8.1 Service Outages

In the event of extended service outages (24+ hours), we may offer:

• Service credits for affected period
• Extension of subscription period
• Pro-rated refunds for significant downtime

8.2 Force Majeure

Refund policies may be modified during force majeure events (natural disasters, government actions, etc.) with appropriate notice to customers.

9. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. We will notify users of significant changes via:

• Email notification to registered users
• Notice on our website
• Updates to our Terms of Service

Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: